Overseas Warranty and Service Policy of Commercial Vehicle
4.14 由于发动机吸入水分或进水造成的故障,不予质保服务。
Failure caused by engine sucking water or water going into it are not covered by warranty.
4.15 车辆长期停放,未按照电池保养维护要求进行定期充放电,导致动力电池过放的,不予
以质保。
The vehicle is parked for a long time and fails to charge and discharge regularly according to the
requirements of battery maintenance, resulting in over discharge of power battery are not covered
by warranty.
4.16 不影响性能的感觉问题(凡属不影响产品质量、功能或性能的不良感觉),不予以质保。
The feeling problems which do not affect the vehicle performance (which is not one of the bad
feelings that affect the quality, function or performance) are not covered by warranty.
4.17 随车工具、附件及有关技术服务文件丢失,不在保修服务范围内。
The losing of vehicle tools, accessories and others technique documents are not covered by
warranty.
5. 保修程序 Warranty process
5.1 国外各经销商向终端客户提供的质保承诺不低于上表标准,并以书面形式明示。
Overseas distributors should provide quality warranty not lower than the standard of the above table,
and commitments to customers by paper.
5.2 服务中心(或代理商)负责索赔信息及质量信息的及时性、完整性、准确性,按照 IT 系
统内要求填写,及时反馈给福田公司,对于不符合要求的信息,福田公司不予结算费用。
The service centers (or Agents) are responsible for the timeliness, completeness and accuracy of the
claim information and quality information, filling in the information in accordance with
requirements within IT system, and timely feeding back to the Foton. For the information not
conforming to the requirements, Foton will not clear the fees.
5.3 服务中心(或代理商)必须于车辆到港后 25 天内完成 PDI 检查,并向福田公司反馈《PDI
问题索赔信息汇总表》,并附问题车辆详细信息及故障照片,必要时需提供车辆维修视频材料。
The service centers (or Agents) must complete PDI inspection within 25 days after the vehicle
arrives the port, and return the Summary Sheet for PDI Problem Claim Information to Foton,
together with the detailed information of vehicle in question and fault photos, and provide vehicle
maintenance video data if necessary.
5.4 服务中心(或代理商)必须将实时发生的日常索赔信息提报至系统内,在每月结束后 5 个
工作日内,与福田公司确认上月所发生的所有质保信息;不按时确认的,福田公司有权拒绝
支付相关质保费用。
The service centers (or Agents) must submit the daily claim information to the system on time and
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