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Ⅰ Coverage
适用范围
This policy applies to after-sales service work of the completed vehicle and KD (including CKD and SKD) parts assembled into vehicle at local of Medium & Heavy Duty Truck, Light Duty Truck, Pick-up, VAN and Mini Truck that are normally exported from January 1st, 2025 to December 31st, 2025 from Foton Motor International Co., Ltd, Beijing (referred to as Foton Company); warranty and service policies of special vehicles, modified vehicles, overseas government bidding products or group purchased products shall be modified or complemented accordingly based on the policy.
本政策适用于北京福田国际汽车有限公司（简称福田公司）2025 年 1 月 1 日至 2025 年 12 月 31 日正常出口的整车和 KD（含 CKD 和 SKD）件在当地组装整车后售后服务工作，含中重卡、轻卡、皮卡、VAN 和微车；专用车、改装车、海外政府招标或团体采购产品的保修与服务政策依据本政策作相应修改或补充。
Ⅱ Validity
执行日期
From January 1st, 2025 - December 31st, 2025 (If it is not issued, it will be implemented until the new policy is issued).
2025 年 1 月 1 日—2025 年 12 月 31 日（到期未下发则继续执行，直到发布新政策为止）。
Ⅲ Regular Maintenance Policy
定保政策
1 Regular Maintenance Certificate
Warranty Manual of Foton automobile products, invoice (or copy of invoice)
福田汽车产品《保修手册》、购车发票（或发票复印件）
2 Regular Maintenance Period
Refer to the user manual and the warranty manual.
按照《使用说明书》及《保修手册》标准执行。
3 Regular Maintenance Fee
All maintenance costs are borne by the customer.
保养费用全部由客户承担。
Ⅳ Warranty Service
保修服务
1 Warranty Certificate
Warranty Manual of Foton automobile products, purchase invoice (or copy of invoice)
福田汽车产品《保修手册》、购车发票（或发票复印件）
2 Warranty Conditions
Within the warranty period and mileage specified by Foton Motor (Either the warranty period or mileage exceeds, regard it as expiration of the warranty period), vehicle parts damage or performance failure caused by product design, material, manufacturing, assembly and other quality problems shall enjoy warranty service; other vehicles with special agreement shall not enjoy standard warranty service, and the content signed at the time of purchase shall prevail.
在福田汽车规定的保修期限和保修里程内（两者以先到为准），属产品设计、材质、制造、装配等质量问题而引起的车辆零部件损坏或性能故障，给予保修；降价特殊处理以及其它有特殊约定的车辆，不享受标准保修服务，以购买时签订内容为准。
3 Warranty Period
3.1 CBU exported by Foton Company warranty Period & Mileage is shown in the table below.
3.1 福田公司出口的 CBU 质保政策见下表。
3.2 Distributor purchasing KD (including CKD and SKD) parts exported by Foton Company and completing assembly and vehicle sales within 12 months after the date of arrival destination port, enjoy the same warranty policy as CBU.
3.2 经销商购买福田公司出口 KD（含 CKD 和 SKD），到达目的港之日起 12 个月内完成组装整车并实现销售，享受与 CBU 同样的质保政策。
| Model 车型 |
Brand 品牌 |
Drive 驱动 |
Period & Mileage 期限及里程 |
Coverage 保修范围 |
|---|---|---|---|---|
| 乘用车 PV |
拓陆者 TUNLAND |
- | 1年不限里程 1 year with unlimited mileage |
整车，特殊零部件除外 Completed vehicle, except the part with remarks |
| 图雅诺 TOANO、TOANO PRO |
- | 1年不限里程 1 year with unlimited mileage |
||
| VIEW CS2、VIEW C2、VIEW E、VIEW GRAND | - | 1年不限里程 1 year with unlimited mileage |
||
| 轻卡 LDT |
欧马可 Aumark C / S / E / TX/Miler |
- | 1年不限里程 1 year with unlimited mileage |
整车，特殊零部件除外 Completed vehicle, except the part with remarks |
| 微车 Mini Truck |
Truck Mate | - | 1年不限里程 1 year with unlimited mileage |
整车，特殊零部件除外 Completed vehicle, except the part with remarks |
| Wonder | - | 1年不限里程 1 year with unlimited mileage |
||
| 中重卡 HDT |
EST-A、EST-U | 牵引车 Tractor 4×2 / 6×2R、6×4 |
1年不限里程 1 year with unlimited mileage |
整车，特殊零部件除外 Completed vehicle, except the part with remarks |
| EST、EST-N | 牵引车 Tractor 4×2 / 6×2R、6×4（49T-75T） |
1年不限里程 1 year with unlimited mileage |
||
| 牵引车 Tractor 6×4 (90T) |
1年不限里程 1 year with unlimited mileage |
|||
| 牵引车 Tractor 6×4 (120T) |
1年不限里程 1 year with unlimited mileage |
|||
| EST、EST-N | 平板车 Flatbed Truck 6×4、8×4 |
1年不限里程 1 year with unlimited mileage |
||
| 自卸车、搅拌车 Dump Truck, Mixer Truck 6×4、8×4 |
1年不限里程 1 year with unlimited mileage |
|||
| GTL | 牵引车 Tractor 4×2、6×4 (49T-55T) |
1年不限里程 1 year with unlimited mileage |
||
| 牵引车 Tractor 6×4 (90T)(120T) |
1年不限里程 1 year with unlimited mileage |
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| 平板车 Flatbed Truck 6×4、8×4 |
1年不限里程 1 year with unlimited mileage |
|||
| GTL | 自卸车、搅拌车 Dump Truck, Mixer Truck 6×4 / 8×4 |
1年不限里程 1 year with unlimited mileage |
||
| 中重卡 HDT |
ETX | 牵引车 Tractor 4×2、6×4 (55T) |
1年不限里程 1 year with unlimited mileage |
整车，特殊零部件除外 Completed vehicle, except the part with remarks |
| 牵引车 Tractor 6×4 (90T)(120T) |
1年不限里程 1 year with unlimited mileage |
|||
| 平板车 Flatbed Truck 6×4(40T-45T)、8×4(42T) |
1年不限里程 1 year with unlimited mileage |
|||
| 平板车 Flatbed Truck 6×4/8×4(55T) |
1年不限里程 1 year with unlimited mileage |
|||
| ETX | 自卸车、搅拌车 Dump Truck, Mixer Truck 6×4、8×4 |
1年不限里程 1 year with unlimited mileage |
||
| 中重卡 HDT |
EST-M | 牵引车、平板车 Tractor, Flatbed Truck 4×2、6×4、6×2R、8×4 |
1年不限里程 1 year with unlimited mileage |
整车，特殊零部件除外 Completed vehicle, except the part with remarks |
| 自卸车、搅拌车 Dump Truck, Mixer Truck 6×4 |
1年不限里程 1 year with unlimited mileage |
|||
| 中重卡 HDT |
MA5 | 牵引车、平板车 Tractor, Flatbed Truck 4×2、6×4 / 8×4 |
1年不限里程 1 year with unlimited mileage |
整车，特殊零部件除外 Completed vehicle, except the part with remarks |
| 自卸车、搅拌车 Dump Truck, Mixer Truck 6×4 / 8×4 |
1年不限里程 1 year with unlimited mileage |
Special Parts 特殊零部件
| No. | Part | Warranty Period | Remark |
|---|---|---|---|
| 1 | 轮胎 Tire | 6 months / 10,000km | 鼓包、分层 bulge crack, delamination |
| 2 | 玻璃 Glass | 6 months / 10,000km | 材料及制造工艺等原因 material or manufacturing process |
| 3 | 蓄电池 Battery | 6 months / 10,000km | - |
| 4 | 橡胶件 Rubber parts | 6 months / 10,000km | - |
| 5 | 塑料件 Plastic parts | 6 months / 10,000km | |
| 6 | 各类垫片/垫圈 Gaskets / washers | 6 months / 10,000km | |
| 7 | 制动蹄片、离合器摩擦片 Brake Shoe, clutch lining | 不质保 No Warranty | 正常磨损件 Normal ConsumptionParts |
| 8 | 雨刮片、灯泡、保险管（片）、各类滤芯 Wiper Blade, Bulb, Fuse, various kinds of Filter Elements | 不质保 No Warranty | |
| 9 | 油、液：油料、润滑油脂、冷却液、电瓶液。 Fuel, Oil and Lubrications: Oil, Lubricating Grease, Coolant, Battery Electrolyte. | 不质保 No Warranty | |
| 10 | The other parts 其他零部件 | 同整车一致 same as the vehicle |
4 Warranty Limitation
4.1
It won't be warranted, if the vehicle model, engine model, power battery model, VIN, engine number in the quality voucher is wrong or changed.
4.1
质保凭证上汽车型号、发动机型号、动力电池型号、底盘号、发动机号与实物不相符或涂改者，不予质保。
4.2
Any damaged parts caused by not operating the vehicle according to the introduction manual, or exceeding the standards (maximum loading capacity, engine overloading and so on) of the Foton technological documents are not covered by warranty.
4.2
未按汽车使用说明书中所规定的方法操作、使用超过福田公司技术文件中所规定的限度及标准(最大载重量、发动机超负荷及其它因素)而导致的任何损伤，如超载、超速、轮胎气压不符合规定值、不规范操作等引起的损坏件，不予质保。
5 Warranty Process
5.1
Overseas distributors should provide quality warranty not lower than the standard of the above table, and commitments to customers by paper.
5.1
国外各经销商向终端客户提供的质保承诺不低于上表标准，并以书面形式明示。
5.2
The service centers (or Agents) are responsible for the timeliness, completeness and accuracy of the claim information and quality information, filling in the information in accordance with requirements within IT system, and timely feeding back to the Foton. For the information not conforming to the requirements, Foton will not clear the fees.
5.2
服务中心（或代理商）负责索赔信息及质量信息的及时性、完整性、准确性，按照 IT 系统内要求填写，及时反馈给福田公司，对于不符合要求的信息，福田公司不予结算费用。
Ⅴ Settlement Policy
结算政策
1 Settlement Standards
Quality warranty fees = Parts cost + Labor cost + Roadside assistance cost
质保费用 = 零件费 + 维修工时费 + 外出服务费
1.1-1.4 Parts and Labor Calculation
Party A will pay the service charge to Party B according to the standard labor rate and spare parts ratio (including Sea Freight, Custom Duty and Parts Management fee etc.).
Parts cost = Parts FOB price + Sea freight or land freight + Parts management fees (contains tariff) = Parts FOB price × (1 + spare parts ratio)
Labor charge = Labor time standard × Labor rate × Star rank ratio
1.1-1.4 零件及工时计算
甲方按照的工时单价和的配件系数（含运费，关税和配件管理费等）向乙方核算服务费用。
零件费=零件 FOB 价格 + 零件海运费或陆运费 + 零件管理费（含关税）=零件 FOB 价格×（1+配件系数）
维修工时费 = 工时定额×工时单价×星级系数
1.5 Roadside Assistance Service Cost
Vehicle subsidy + maintenance worker roadside subsidy (no more than two people), the vehicle subsidy standard is ____ USD / km, maintenance worker roadside assistance subsidy is ____ USD / person / day.
Under warranty: The expense would be borne by dealer first and then submit the claim to Foton for monthly compensation.
Beyond warranty: Expenses shall be borne by customers.
1.5 外出服务费用结算标准
车辆补助费+维修工外出服务补助费（不超过两人），车辆补助标准为____美元/公里，维修工外出服务补助为____美元/人/天。
保内车辆：福田承担，先由经销商垫付，后续在月度索赔信息中提报索赔。
保外车辆：客户承担
2 Cashing Methods and Periods of Warranty Cost
2.1 Cashing methods： T／T
2.2 Periods of Warranty Cost
| NO. | Cost items | Periods |
|---|---|---|
| 1 | Warranty cost check | 1 month |
| 2 | Warranty cost payment | 3 months |
A paper notification will be delivered to the distributor by Foton regarding these fees. The distributor should make out the invoices for the notified amount. The money will be cashed in after the invoices are received by Foton.
2.1 兑现方式： T／T
2.2 保修费用的兑现周期
| 序号 | 费用项目 | 兑现周期 |
|---|---|---|
| 1 | 保修费用审核 | 1 个月 |
| 2 | 保修费用支付 | 3 个月 |
以上费用福田公司将以书面形式通知经销商，经销商应按所通知金额开具商业发票。福田公司收到发票正本后，3 个月内予以兑现。
Ⅵ Process of Failure Parts
故障件处理
1. Provisions for storage of failed parts
1.1 Failed part AT gearbox assembly will be stored by the service centers (or agents), and shall not be dismantled and the AT gearbox assembly replaced belongs to Foton; other warranty class of failed parts shall be stored at least for 6 months before they are handled after identified and confirmed by the Foton, and residual value is in the possession of the Foton.
1.2 Storage and management of failed part: the failed part shall be stored with old part tag with template is as follows:
VIN, Vehicle Model, Engine Model, Engine Number, Fault symptom, Fault cause, Name of failed part, Part number of failed part
1.1 故障件 AT 变速箱总成由服务中心（或代理商）保存，并不得对 AT 变速箱总成进行拆解，替换下来的 AT 变速箱总成属于福田公司；其它质保类的故障零部件保存至少 6 个月，经福田公司鉴定确认后，可作处理，残值归福田所有。
1.2 故障件存放管理：故障件存放时，要求有旧件标签，旧件标签模板如下：
VIN、车型、发动机型号、发动机号、故障现象、故障原因、故障件名称、故障件零件号
2. Evaluation of faulty part
The basis for evaluation of faulty part are Quality Information Express and the claim information in OTD system.
2. 故障件验收
故障件验收依据为《质量信息快报》、及 OTD 系统里的索赔信息为准。
3. Recall of faulty parts
If it is necessary for Foton to call back parts, dealers should cooperate with it and the cost is advanced by the dealer and reported in form of claim application, and submit monthly settlement.
3. 故障件调回
如果福田公司需调回零部件，经销商应给予配合，费用由经销商垫付，以索赔申请形式提报，月度结算。
Ⅶ Supplementary Articles
附则
1.1
Foton Motor International Co., Ltd, Beijing has the right to explain this policy.
1.1
本政策的解释权归北京福田国际汽车有限公司。
1.2
The valid date of this policy since Jan. 1st, 2025, the former policy is abolished at the same time.
1.2
本政策自 2025 年 1 月 1 日起实施，原政策同时废止。